Claims Center

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Massachusetts Insurance Claims Center/Report a Loss

Providing support when you need it the most

Our Claims professionals are ready to assist you with your auto, property, liability, or workers’ compensation claim. Our knowledgeable staff acts as your advocate, will simplify the claims process and bring your claim to resolution promptly. Whether it is answering your questions or advising you on the options that make the most sense, our claims department is committed to making your interaction with us a positive experience.

We understand that accidents don’t always happen during business hours. For emergencies outside of regular business hours (8-4:30 PM Mon-Friday), you can always call our main number (781) 848-8600 or 1 (800) 843-6143 and our service center will call a member of our staff who will contact you as soon as possible. For your convenience, you can also report a claim anytime, night or day, through our secure online “Report a Loss” forms.

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Visit our Forms Library

In an effort to make doing business with us easier, we’ve compiled a list of our most frequently requested forms and made them accessible online through our forms library.

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