Registry of Motor Vehicles Alert: No Walk-In Policy Enforced March 27

Due to the COVID-19 crisis and in the interest of public health, effective today (Friday March 27), The Massachusetts Registry of Motor Vehicles (RMV) will be strictly enforcing a no walk-in policy at each of its eight service centers that are open to the general public.  Only customers with appointment reservations will be served for required in-person transactions.

Which Transactions Require an “In-Person Transaction”?

The only transactions that will be processed at service centers are those that require an in-person transaction, including:

  • commercial Driving Licenses or Permits (CDLs/CLPs),
  • some new registrations,
  • out-of-state conversions and
  • new Mass IDs.

Customers who need to complete these transactions will be required to make an online appointment reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date.

How to Make an Appointment Reservation

Appointment reservations can be made online by clicking here: myRMV Online Service Center  and clicking “Make or Cancel a Reservation.”

Customers who make an appointment will receive a confirmation email that they should be prepared to show on arrival at their designated time at a specific service center.

Customers can also call the RMV Contact Center at 857-368-8000 to make a reservation.

The eight RMV Service Centers that are open for reservations are:

  1. Boston
  2. Brockton
  3. Fall River
  4. Lawrence
  5. Pittsfield
  6. Plymouth
  7. Springfield
  8. Worcester

The RMV offers over 40 services that can be completed online, including renewing motor vehicle registrations and renewals for standard driver’s license and ID credentials.  At this time, if the service can be completed online, the RMV will not process the transaction in a service center.

As a reminder, the RMV has already suspended or postponed the following:

  • Knowledge/written exams and road tests for non-commercial (Class D and Class M) learner’s permits.
  • The federal government’s REAL ID compliance deadline has been postponed to October of 2021. For this reason, at this time, the RMV has suspended the issuance of new REAL IDs.
  • All Class D, Class M, and Class DM driver’s licenses, ID cards, Learners’ Permits, and commercial driver’s licenses and permits (CDLs/CLPs) with an expiration date between March 1, 2020 and April 30, 2020, have a 60-day extension applied to their credential. (Click here to visit The Registry of Motor Vehicles website for any exceptions)

Your McSweeney & Ricci Account Manager is available to answer any questions you may have about Registry transactions.

Ways to Reach McSweeney & Ricci:

We’re committed to Keeping You Informed and will continue to provide updates as they become available.

We will get through this together!










More from the Latest News

We’re Connected During COVID-19: Focus on Tom McMullin


It’s definitely been a crazy few weeks! We are looking on the bright side and focusing on the fact that Governor Baker said on Monday, that Phase 2 of Massachusetts’ re-opening plan, could begin as early as next Monday, June 8th with restaurants, hotels, some retail stores, childcare and summer camps on the list. We’re […]

Registry of Motor Vehicles (RMV) COVID-19 Response: further license and expiration extensions


Many Licenses, Registrations, and Deadlines for Other Credentials Have Been Further Extended As we have done throughout the COVID-19 crisis, we want to keep Massachusetts drivers aware of any updates with the Massachusetts Registry of Motor Vehicles (RMV). To allow for social distancing by decreasing travel and customer volume, the Massachusetts Registry of Motor Vehicles […]

We’re Connected During COVID-19: Focus on Jeannine Urquhart


With the phased plan for re-opening Governor Charlie Baker rolled out on Monday, Massachusetts residents are optimistic and hopeful for a return to a “new normal.” In the meantime, many people continue to telework, some are waiting for the next “phase” to return to work, while some remain laid off. People are missing their family […]