Due to the COVID-19 crisis and in the interest of public health, effective today (Friday March 27), The Massachusetts Registry of Motor Vehicles (RMV) will be strictly enforcing a no walk-in policy at each of its eight service centers that are open to the general public. Only customers with appointment reservations will be served for required in-person transactions.
Which Transactions Require an “In-Person Transaction”?
The only transactions that will be processed at service centers are those that require an in-person transaction, including:
- commercial Driving Licenses or Permits (CDLs/CLPs),
- some new registrations,
- out-of-state conversions and
- new Mass IDs.
Customers who need to complete these transactions will be required to make an online appointment reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date.
How to Make an Appointment Reservation
Appointment reservations can be made online by clicking here: myRMV Online Service Center and clicking “Make or Cancel a Reservation.”
Customers who make an appointment will receive a confirmation email that they should be prepared to show on arrival at their designated time at a specific service center.
Customers can also call the RMV Contact Center at 857-368-8000 to make a reservation.
The eight RMV Service Centers that are open for reservations are:
- Boston
- Brockton
- Fall River
- Lawrence
- Pittsfield
- Plymouth
- Springfield
- Worcester
The RMV offers over 40 services that can be completed online, including renewing motor vehicle registrations and renewals for standard driver’s license and ID credentials. At this time, if the service can be completed online, the RMV will not process the transaction in a service center.
As a reminder, the RMV has already suspended or postponed the following:
- Knowledge/written exams and road tests for non-commercial (Class D and Class M) learner’s permits.
- The federal government’s REAL ID compliance deadline has been postponed to October of 2021. For this reason, at this time, the RMV has suspended the issuance of new REAL IDs.
- All Class D, Class M, and Class DM driver’s licenses, ID cards, Learners’ Permits, and commercial driver’s licenses and permits (CDLs/CLPs) with an expiration date between March 1, 2020 and April 30, 2020, have a 60-day extension applied to their credential. (Click here to visit The Registry of Motor Vehicles website for any exceptions)
Your McSweeney & Ricci Account Manager is available to answer any questions you may have about Registry transactions.
Ways to Reach McSweeney & Ricci:
- Call (844) 501-1359
- Email your Account Manager directly by using the first letter of first name/last name and @mcsweeneyricci.com (for example: jrios@mcsweeneyricci.com)
- Email Us at mrireception@mcsweeneyricci.com
- Contact Us via our website
- Live Chat with us on our website
We’re committed to Keeping You Informed and will continue to provide updates as they become available.
We will get through this together!
